Edited on August 20, 2021.
This document defines the Terms of purchase (hereinafter – the Terms) on agendatravel.ru и agenda-travel.com and is a public offer by Natalia Vadimovna Shafeeva, in accordance with Art. 437 of the Civil Code, addressed to any person on the following conditions.
Seller – Individual Entrepreneur Natalia Vadimovna Shafeeva TIN 026822573914, OGRNIP 321508100486106 registered by Interdistrict Tax Inspectorate #3 of the Republic of Bashkortostan as a taxpayer on professional income tax, beneficiary account 40802810600001976879 in the bank JSC “Tinkoff Bank”, BIC 044525974 bank correspondence account 30101810145250000974 tel. +7-916-882-74-16, which is the owner and administrator of the website located on the Internet at agendatravel.ru и agenda-travel.com (hereinafter — the Site).
User – Internet user – any person with full legal capacity, who uses the Website for personal purposes.
Buyer – an individual with full legal capacity, who buys Products on the Site under the terms of the Public Offer.
Product – any of the products, offered for sale on the Site and/or through the Seller, including, but not limited to:
– a unique travel itinerary program of European cities, regions and countries;
– a unique program of tourist itinerary in Russia and CIS countries;
– a unique program of weekend itinerary in cities of Russia, Europe and the world.
1. General Terms
1.1 These Terms and Conditions mean a public offer by the Seller to any User to purchase the Products, displayed on the Site, and contain the terms and conditions of Products purchase, according to the paragraph 2 of article 437 of the Civil Code of the Russian Federation.
1.2 Information about Products, including prices, commissions, Rules for using particular Products and other information about Products is placed in corresponding sections of the Website and is an integral part of the Public Offer. Seller reserves the right to unilaterally change the information about the Products at any time. After full payment for the Order on the site by the Buyer, the Seller has no right to unilaterally change the prices of the Products in the Order.
1.3 The following actions of the User (together or separately) mean the User’s acceptance of the Seller and unconditional consent to these Terms:
– User’s execution of the Order for the Product on the Site or by telephone;
– Payment for the Product Order.
The acceptance of Seller’s offer by User means the conclusion of contract between the Seller and User on terms specified in Public offer. From the moment of acceptance of Seller’s offer User becomes a Buyer.
1.4 In case the User disagrees with any provision of these Terms, the Seller hereby invites the User to refuse any actions necessary for acceptance or to conclude a personal contract on terms discussed separately with the Seller.
1.5 The Public offer shall be effective from the date indicated in the upper left corner of this document, and shall be valid until its revocation by the Seller or the effective date of a new Public offer with a new date.
1.6. In case of invalidity of one or more provisions of the Public offer, it does not entail invalidity of any other provision of the Public offer and does not entail invalidity or non-concluding of the entire agreement concluded on its terms.
2.1 The Buyer may place the Order for purchasing the Product on the Site on their own or contact the Seller by sending an email to: email@example.com. By placing the Order, the Buyer consents to the processing of the data provided by him/her, including personal data, if such will be provided to the Seller, for the purposes of the conclusion and execution of the contract on the conditions stated in this Public offer.
2.2 When placing the Order, the Buyer agrees to provide the Seller with the following information about himself (including by filling out the special form on the Site):
– e-mail address;
– contact phone number (mobile).
2.3 The Buyer confirms the Order of the selected Product by ticking the appropriate box on the Site “Checkout” or verbally when ordering by phone. When placing the Order through the Seller, the information required in accordance with clause 2.2 of these Terms shall be provided by the Buyer to the Seller after confirmation of the Order.
2.4 By placing the Order on the Site, the Buyer confirms that:
– he/she is a fully capable person of the age permissible for the acceptance of these Terms and has the full right to perform such acceptance;
– read and agree with the price of the selected Product specified on the Website, including surcharges / discounts, as well as Seller’s commission (if any);
– all the data provided by him/her to the Seller, specified in clause 2.2, are correct and subsequently the Buyer will not dispute their authenticity.
2.5 The Seller shall confirm acceptance of the Order by sending a confirmation to the Buyer to the email address specified by the Buyer. The said confirmation shall contain the Order number or another way to identify the Order at the Seller’s discretion, which allows the Buyer to obtain information about the concluded retail purchase agreement and its terms and conditions.
3. Payment for the Order and refunds
3.1 The price of the Product is indicated on the Website and can be changed by the Seller unilaterally at any time, except for the cases specified in these Terms and Conditions.
3.2 The price of the Product in the Order shall not be subject to change from the moment the Buyer places the Order.
3.3 All mutual settlements between the Parties shall be made in RF rubles.
3.4 The price of the Product is not subject to VAT due to the application of a special tax regime “Profit Tax” by the Seller (part 2 of article 346.11 of the Tax Code of the Russian Federation).
3.5 The Buyer shall pay for the Order non-cash, by debiting a bank card through the payment service on the Site.
3.6 Features of cashless payment:
3.6.1 Upon non-cash payment, the Buyer gets to the payment service site.
3.6.2 For payment, the Buyer specifies the personal data, including the bank card information, on the payment service website. The Seller does not process the information about the bank card, does not have access to them and does not store them.
3.6.3 All transactions with payment cards are performed in accordance with the requirements of VISA, MasterCard, American Express, Mir and other payment systems.
3.6.4 When transmitting information, special security technologies of online card payments are used, data processing is performed on the secure server of the processing company.
3.6.7 The Seller processes and stores only the data of the time, method and amount of payment on the Site.
3.7 The Buyer’s payment for the Order on the Site means the Buyer’s consent to these Terms. In this case, the date of payment for the Order (the date when the Seller sends the payment receipt to the Buyer’s specified email address) shall be the date of the Agreement between the Seller and the Buyer for the purchase of the Seller’s Product.
3.8 In case of impossibility to execute the paid Order, regardless of the reasons of such impossibility, the Seller shall return the funds paid for the Order to the Buyer within 10 working days from the moment when the Seller became aware of the impossibility to execute the Order.
3.9 The Seller shall notify the Buyer of the impossibility to perform the Order and the intention to refund the funds paid for the Order by sending a message to the e-mail address specified by the Buyer in the form on the Website.
4. Term of performance of the Order
4.1 The term of the Order execution depends on the availability of the ordered Products and the time required to process the Order, and is specified in the relevant section of the Website.
In case the Products (availability) ordered are available from the Seller, the term of Order execution is up to 24 hours.
4.2 The term of execution of the Order can be changed by agreement with the Buyer, including its increase, depending on the characteristics and quantity of the ordered Products.
5. Transfer of the Order
5.1 The Order is considered to be executed and the Product is transferred to the Buyer on an electronic medium at the moment of sending the link for downloading to the email address specified by the Buyer.
5.2 The risk of accidental damage and/or loss of the Product shall pass to the Buyer at the moment of sending the Product to the email address specified by the Buyer.
6. Return of the Order
6.1 In accordance with clause 4 of Art. 26.1 of the Russian Federation Law № 2300-I “On Protection of Consumer Rights” the Buyer has the right to refuse the Order at any time until the moment of the Order execution.
6.2 If the Seller delivers the Order of improper quality, the Buyer undertakes to contact the Seller as soon as possible in order to check the quality of the Product.
6.3 In accordance with Art. 22 of the RF Law № 2300-I “On Protection of Consumer Rights”, the amount paid by the Buyer for the goods of inadequate quality shall be returned to the Buyer’s bank (electronic) account in the manner and within the terms specified in paragraph 3.8 of this Public offer.
6.4 To return the funds to the Buyer’s bank card, the Buyer must fill out an application for a cash refund (hereinafter – the “Application”), the form of which is sent by the Seller to the Buyer’s e-mail address. The refund will be made to the Buyer’s bank (electronic) account specified in the Application within ten (10) days from the date of receipt of completed Application by the Seller. In this case, the term of receipt of monetary funds to the Buyer depends on the rules of the credit institution, with which the Buyer has an agreement to service the bank card.
7. Liability of the Parties
7.1 The Parties shall be liable for non-performance or improper performance of the obligations set out in the Public offer in accordance with the legislation of the Russian Federation, the Public offer and the User Agreement.
7.2 The Seller is not responsible for:
– Inadequate performance of obligations to provide the Product due to the provision of false data by the Buyer.
7.3 The Seller’s aggregate liability under the Public Offer, for any claim or complaint regarding the Public Offer or its performance, shall be limited to the amount of the payment made to the Seller by the Buyer for the Product.
8. Settlement of disputes
8.1. All disputes or disagreements arising between the Parties in connection with the performance of the Public offer shall be resolved through negotiations.
8.2 In case of receipt of a claim from the Buyer, the Seller shall send him a reply within 10 (ten) working days from the date of its receipt. All claims related to the improper execution of the Order may be sent by the Buyer to the e-mail address:
8.3 If disputes or disagreements cannot be resolved through negotiations, they shall be considered in court at the location of the Seller in the manner prescribed by the laws of the Russian Federation.